Shipping policy

Shipping Policy

Thank you for visiting and shopping at 99Intimate. We are committed to delivering your products in the most efficient and cost-effective manner possible. Please read our shipping policy below for detailed information.

1. Shipping Locations

We currently offer international shipping to a wide range of countries. To check if we deliver to your location, simply enter your address during the checkout process. If your country is not listed, please contact us, and we will do our best to accommodate your request.

2. Shipping Times

Domestic Orders (Within Ukraine): Typically delivered within 3–5 business days, depending on your location.
International Orders: Delivery times vary by country. Generally, international shipping takes between 2–3 weeks, but it may take longer due to customs processing or external factors.
Please note that delivery times are estimates and may vary depending on shipping carrier delays, holidays, or unforeseen circumstances.

3. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping options and fees during the checkout process.

Standard Shipping: Rates start from 7$ based on location.
Express Shipping: Faster delivery options are available, with rates starting from 30$.

4. Order Processing

Orders are typically processed within 1-3 business days. Please note that processing time may vary during peak seasons or promotional periods.

5. Customs and Import Duties

Please be aware that international orders may be subject to customs duties and taxes. These charges are not included in the price of the products or the shipping costs and are the responsibility of the customer. Customs policies vary by country, so we recommend that you check with your local customs office for more information.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your shipment.

7. Lost or Damaged Packages

We take every precaution to ensure that your items arrive safely. However, if your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

8. Shipping Restrictions

Certain items may not be available for shipping to certain countries due to local laws or regulations. If your order cannot be shipped for any reason, we will notify you promptly and issue a refund.

9. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please refer to our Return & Exchange Policy for detailed instructions.